They offer a range of services that include animal surrender, adoptions, foster placements, and as a holding facility for stray animals. All funds are raised through donations and activities such as open houses. The facility promotes responsible adoptions with clear policies and the neutering and spaying of potential pets.
The staff include an animal behaviorist, kennel technicians, and an experienced director. They rely on the services of volunteers who are trained and able to contribute skills from office to outreach, to socialization and interactions with the pooches and people who come to the shelter. Their compassion extended to take in dogs from the Hurricane Harvey in Houston during 2017. They offer an Animal Enrichment Program in which the animals receive evening walks, outside play pen activities, training, grooming, and mental stimulation games.