Written by Grace Park
Veterinary reviewed by:
Published: 12/28/2020, edited: 07/11/2024
Here's our most commonly answered questions from you!
Alignment Health Plan offers pet boarding, sitting or walking through Wag! to qualifying members enrolled in an eligible plan.*
*Benefits vary by plan. Please refer to your Alignment Health Plan Evidence of Coverage for more information about your specific plan benefits.
Pet services are available to members who are enrolled in an eligible plan, have one or more qualifying conditions* and who have an upcoming medical procedure, are hospitalized, or need pet care post-hospital discharge.
* Special Supplemental Benefits for the Chronically Ill (SSBCI) eligible members only. Must have qualifying chronic condition. Qualifying conditions include congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), dementia, diabetes, and stroke. Other chronic conditions may apply. Please refer to your Evidence of Coverage. Medical records will be used to establish qualification for the benefit. Once qualified, the member will qualify for the remainder of the plan year. We encourage members to visit their primary care provider every year to ensure their medical records are kept up to date.
You can sign up by calling your ACCESS On-Demand Concierge at 1-833-AHC-ACCESS (1-833-242-2223), TTY 711, 24 hours a day, seven days a week. Once authorized, you’ll be given a unique promo code, which you will need when scheduling services on your Wag! account.
Currently, Wag! can accommodate dogs and cats under your Alignment Health Plan benefit.
Yes, Wag! can accommodate up to two pets, as long as they are dogs or cats.
Your Alignment Health Plan benefit covers a 30-minute Wag! walk.
No, tips are voluntary and are not required to request services.
For any questions related to your covered benefits, contact your ACCESS On-Demand Concierge at 1-833-AHC-ACCESS (1-833-242-2223), TTY 711, 24 hours a day, seven days a week.
You can also contact Wag! at 1-484-840-5024 to review any unexpected charges on your account.
An email address is required to set up a Wag! account.
To set up an account, please follow the steps below:
On desktop site
On mobile app
To schedule a walk, boarding or sitting service, please follow the steps below. Please ensure you have entered the promo code that Alignment Health Plan provided before booking your first service.
On desktop site
Please note: If you book your service on the desktop site, you will see a charge at checkout. You will NOT be charged if your service is covered by your Alignment Health Plan.
On mobile app
If you do not have a promo code to use toward Wag! pet services, please call your ACCESS On-Demand Concierge at 1-833-AHC-ACCESS (1-833-242-2223), TTY 711, 24 hours a day, seven days a week. Your concierge will verify your eligibility and provide a promo code over the phone and via email if you qualify for the benefit.
No, you will be given one promo code to use for all of the Wag! services you schedule. Once you enter your promo code for the first time, you no longer need to enter it for the remainder of covered services. Wag! will track your remaining services.
To receive your allotted pet services, please make sure to enter your promo code the first time you check out (desktop*) or in the Payments and Promos tab (mobile app) of your Wag! account. You will have to pay for any scheduled services outside of your Alignment Health Plan coverage.
* Please note, if you book your service on the desktop site, you will see a charge at checkout, but you will NOT be charged if your service is covered by Alignment Health Plan.
If you would like to check how many services are remaining, please call Wag! at (484) 840-5024, available seven days a week.
A Trusted Contact is an emergency contact who can be contacted in situations such as picking up a pet from boarding.
A Trusted Contact can pick up your pet from overnight services, and if you are unreachable in the event of an emergency, we may ask the Trusted Contact to make decisions on your behalf.
Your Trusted Contact will be prompted to download and sign up for an account on the Wag! Platform and it is recommended that this be discussed prior to assigning a Trusted Contact on your profile.
No, a Trusted Contact cannot be charged for an unpaid balance.
To edit your Trusted Contacts
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About Wag!
© 2024 Wag Labs, Inc. All rights reserved.
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© 2024 Wag Labs, Inc. All rights reserved.