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Alignment Health Plan: Benefits with Wag!

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Here's our most commonly answered questions from you!

General Questions

What is the Wag! pet services benefit from Alignment Health Plan?

Alignment Health Plan offers pet boarding, sitting or walking through Wag! to qualifying members enrolled in an eligible plan.*

*Benefits vary by plan. Please refer to your Alignment Health Plan Evidence of Coverage for more information about your specific plan benefits.

Who is eligible for the pet services benefit?

Pet services are available to members who are enrolled in an eligible plan, have one or more qualifying conditions* and who have an upcoming medical procedure, are hospitalized, or need pet care post-hospital discharge.

* Special Supplemental Benefits for the Chronically Ill (SSBCI) eligible members only. Must have qualifying chronic condition. Qualifying conditions include congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), dementia, diabetes, and stroke. Other chronic conditions may apply. Please refer to your Evidence of Coverage. Medical records will be used to establish qualification for the benefit. Once qualified, the member will qualify for the remainder of the plan year. We encourage members to visit their primary care provider every year to ensure their medical records are kept up to date.

How can I sign up for the Wag! benefit?

You can sign up by calling your ACCESS On-Demand Concierge at 1-833-AHC-ACCESS (1-833-242-2223), TTY 711, 24 hours a day, seven days a week. Once authorized, you’ll be given a unique promo code, which you will need when scheduling services on your Wag! account.

What type of pet does my benefit with Wag! cover?

Currently, Wag! can accommodate dogs and cats under your Alignment Health Plan benefit. 

I have two pets. Will Wag! walk or board/sit them both?

Yes, Wag! can accommodate up to two pets, as long as they are dogs or cats. 

Which type of walk is covered under my Alignment Health Plan benefit?

Your Alignment Health Plan benefit covers a 30-minute Wag! walk.

What if I did not receive a promo code?

If you do not have a promo code to use toward Wag! pet services, please call your ACCESS On-Demand Concierge at 1-833-AHC-ACCESS (1-833-242-2223), TTY 711, 24 hours a day, seven days a week. Your concierge will verify your eligibility and provide a promo code over the phone and via email if you qualify for the benefit. 

Will I receive a new promo code for each service I want to schedule?

No, you will be given one promo code to use for all of the Wag! services you schedule. Once you enter your promo code for the first time, you no longer need to enter it for the remainder of covered services. Wag! will track your remaining services. 

Why am I being charged for services?

To receive your allotted pet services, please make sure to enter your promo code the first time you check out (desktop*) or in the Payments and Promos tab (mobile app) of your Wag! account. You will have to pay for any scheduled services outside of your Alignment Health Plan coverage. 

* Please note, if you book your service on the desktop site, you will see a charge at checkout, but you will NOT be charged if your service is covered by Alignment Health Plan.

How can I check how many remaining services I have with my promo code?

If you would like to check how many services are remaining, please call Wag! at (833) 585-0988, available 24 hours, seven days a week.

Am I required to tip?

No, tips are voluntary and are not required to request services. 

Who can I call if I have any questions or need help?

For any questions related to your covered benefits, contact your ACCESS On-Demand Concierge at 1-833-AHC-ACCESS (1-833-242-2223), TTY 711, 24 hours a day, seven days a week. 

You can also contact Wag! at (833) 585-0988 to review any unexpected charges on your account.

Setting Up Your Account

How do I set up my Wag! account?

An email address is required to set up a Wag! account. 

To set up an account, please follow the steps below:

On desktop site

  1. Visit the Alignment Wag! page on your internet browser.
  2. Click “Book Now.”
  3. Click “Sign up now.” You can also sign in using your Google account.
  4. Follow the directions on screen to finish setting up your account.

On mobile app

  1. Download the Wag! app for iOS or Android.
  2. Open the app and create an account by using your email address or Apple, Google, or Facebook accounts. 
  3. Follow the directions on screen to finish setting up your account.
  4. Add your promo code. On the homepage, tap the Menu icon with three bars on the top left of your screen and select the “Payments and Promos” tab. (Alignment Health Plan members will need to enter their promo code before scheduling their first Wag! service through the Wag! mobile app. You must have a promo code in your profile before checkout.) 
  5. Enter your promo code on the “Payments and Promos” tab. 
  6. Once you enter your code, tap the Menu icon to return to the homepage to schedule a service.

Scheduling a Service

How do I schedule a Wag! walk, boarding, or sitting service? 

To schedule a walk, boarding or sitting service, please follow the steps below. Please ensure you have entered the promo code that Alignment Health Plan provided before booking your first service.

On desktop site

  1. Visit the Alignment Wag! page on your internet browser.
  2. Click “Book Now.”
  3. At the log-in page, enter your email address and password. You can also sign in with your Google account. If you do not have a Wag! account, you can create one by clicking “Create an account.”
  4. Once logged in, on the homepage, select “Walk” to schedule walking services or “Overnight” for boarding/sitting services. (Please note, when scheduling an overnight service, you must designate a Trusted Contact on your account prior to booking.)
  5. Select the service, pet, and time you wish to schedule. 
  6. Enter the address on your Wag! account so pet caregivers know where to provide the scheduled service.
  7. Once you’ve entered all your information, you’ll be directed to the payment page. (Please note, you must enter a valid debit or credit card to use any Wag! service. This is a Wag! requirement, should members elect to give voluntary tips or schedule services outside of their Alignment Health Plan coverage.)
  8. If this is the first service you have booked with Wag!, click on “Apply a Wag! Promo Code” and enter the code you’ve received from Alignment Health Plan.
  9. Click “Complete Payment” to finish scheduling your pet service. 
Please note: If you book your service on the desktop site, you will see a charge at checkout. You will NOT be charged if your service is covered by your Alignment Health Plan.

On mobile app

  1. Open the Wag! app for iOS or Android.
  2. Log in using your email or Facebook, Google or Apple accounts. If you do not have a Wag! account, you can create one by clicking “Create an account.”
  3. Once logged in, on the homepage, select “Wag! Walk” to schedule walking services or “Overnight” for boarding/sitting services.” (Please note, when scheduling an overnight service, you must designate a Trusted Contact on your account prior to booking.)
  4. Select the date and time of your service and choose which pet will receive care.
  5. Enter in “home access” information.
  6. Tap “Confirm Details.”
  7. Review appointment details. If you wish to add a voluntary tip, you can do so here. If everything is accurate, tap “Book Now” to schedule your service.

Trusted Contacts

What is a Trusted Contact?

A Trusted Contact is an emergency contact who can be contacted in situations such as picking up a pet from boarding.

Can a Trusted Contact pick up my pet or make decisions on my behalf?

A Trusted Contact can pick up your pet from overnight services, and if you are unreachable in the event of an emergency, we may ask the Trusted Contact to make decisions on your behalf.

Does my Trusted Contact have to agree to be my Trusted Contact?

Your Trusted Contact will be prompted to download and sign up for an account on the Wag! Platform and it is recommended that this be discussed prior to assigning a Trusted Contact on your profile.

Can a Trusted Contact be charged for unpaid balances?

No, a Trusted Contact cannot be charged for an unpaid balance.

How do I edit my Trusted Contacts?

To edit your Trusted Contacts

  1. Sign into your Wag! account via desktop or mobile app.
  2. Select “View Profile.”
  3. Navigate to “Manage Trusted Contacts” and uncheck current Trusted Contacts or invite additional ones.


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