Trust and Safety at Wag!

Our Commitment

When you turn to Wag! to care for your dog — an important member of your family — we take that responsibility very seriously. From the walkers we approve to join the Wag! platform to an expert Trust and Safety team, we’re committed to delivering you the peace of mind you expect and the happiness your dog deserves. Our commitment goes beyond insurance and innovation to the fact that we treat your dog just like we’d want ours to be treated. We strive to create joy for dogs and those who love them.
Walker Vetting
Every walker must pass a robust vetting process and a thorough background check to join the Wag! platform. In addition, each walk is insured.
24/7 Support
Wag! provides around-the-clock support for pet parents and walkers to ensure the best possible care for all involved. We’re here when you need us.
Latest Technology
The Wag! apps help us deliver innovative features that benefit pet parents, walkers, and pets. Pet parents can easily schedule walks on the app and follow the walks through GPS.
Trust & Safety Professionals
The Wag! Trust and Safety team and the Wag! Advisory Board are made up of dedicated professionals committed to delivering the best possible experience for pet parents, walkers, and dogs.

Our Advisory Board

The Wag! Advisory Board provides professional expertise based on extensive experience in critically relevant backgrounds — veterinary medicine, law enforcement and client security, and dog training and behavior. By working with teams across the company, advisory board members help Wag! take a smart, holistic view of our people, platform and policies.
Robert Cabral
Dog Trainer and Behavior Expert
Cabral has evaluated and trained thousands of shelter dogs to ensure re-homing through his nonprofit, Bound Angels. His theories and techniques are used by animal shelters throughout the U.S. in dealing with difficult dogs and helping to make them more adoptable. Over the last 10 years, Cabral has trained most every breed and temperament of dog. Through his private practice in the Los Angeles area, he has trained family pets and titled competitive obedience, protection and sport dogs.
Ann Eliopulos
As a graduate of the University of California at Davis School of Veterinary Medicine, Dr. Eliopulos has been actively involved in emergency medicine, shelter/rescue medicine, and general practice. She has been part of the veterinary profession in many capacities for 36 years, including being a faculty member at a teaching hospital in Denver where she taught and mentored many Colorado State fourth-year veterinary students. With 10 years of experience as a medical director, she has helped grow a general practice into what is now one of San Diego’s premier veterinary and urgent care facilities.
Diane Levitan
Practicing veterinary medicine since 1991, Dr. Levitan is a board-certified veterinary internal medicine specialist who has built four veterinary practices and introduced many new concepts into the field of veterinary medicine, such as creating the first hospital in the world where families could stay overnight with their pets, pioneering the use of hyperbaric oxygen therapy for animals, and creating a traveling CT scan company. In 2009, she started a not-for-profit organization, Helping-Promote Animal Welfare (Helping-PAW), which has aided thousands of pets and pet owners on Long Island by providing high-quality and affordable sterilization services to homeless and companion pets and subsidized care for pets whose owners are on government assistance.
Mike White
Client Security Expert, Former Law Enforcement Agent
White is widely recognized worldwide as one of the most experienced, senior experts in private client security services, executive protection and special event security. His 26-year U.S. Secret Service career included responsibility for all protective measures for the U.S. President, First Lady, First Family, and White House Complex, as well as service on the elite Presidential Protective Division for the last five U.S. Presidents. Today, as the head of Hillard Heintze’s private client and family office services practice, he serves as a trusted security advisor to private clients and their families across the United States and the world.

A Focus on Safety

Our commitment to safety starts with our Community Guidelines, which set expectations for Pet Parents and Pet Care Providers using the Wag! Platform. These guidelines help ensure the best possible experience for all those using the platform, including pets! We encourage you to read them.

We also provide regular tips to both pet parents and walkers. One example of this is weather alerts and additional guidance to help ensure the safety of dogs when temperatures rise or fall to extreme levels.

Click to view our infographics on hot weather, cold weather, boarding and sitting, and lockboxes.

Read more on pet safety in these posts from our blog, The Daily Wag!

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