TrustedPals Pet Insurance

TrustedPals Pet Insurance provides cover for eligible vet expenses when your pet suffers an illness or injury. The insurance is provided by Marsh USA Inc., which acts as the agent of Zurich Insurance Companies, and also allows you to add an optional Wellness Plan to cover routine and preventative care costs.

Is TrustedPals Pet Insurance the right choice for your dog? Keep reading for a detailed review of the pricing, claims process, cover features, and exclusions of TrustedPals Pet Insurance.

TrustedPals Pet Insurance pricing

Several factors determine how much your policy will cost, including your dog’s age, breed, gender, and where you live. The cost of cover is also influenced by the level of cover you choose. You’ll need to select:

  • Your reimbursement rate. TrustedPals can cover 70%, 80%, 90%, or 100% of eligible veterinary bills.

  • Your annual deductible. You can choose $0, $100, $250, $500, or $750.

  • Your annual limit. This is the maximum amount TrustedPals will pay out each policy period. The options are $4,000, $8,000, $15,000, and unlimited. 

You also have the option of adding a Wellness Plan, which covers preventative care, to your policy for an additional cost. There’s no fee for paying your premium annually, but a $1 transaction fee applies if you pay in monthly installments.

Finally, you can take advantage of a 5% discount if you cover more than one pet with TrustedPals Pet Insurance. An extra 5% discount is also available if you:

  • Are a veteran or active in the military

  • Work in a veterinary clinic or are a veterinary student

  • Are a first responder

  • Are insuring a service animal

How do I file a claim with TrustedPals Pet Insurance?

TrustedPals Pet Insurance reimburses eligible vet expenses once you’ve reached your annual deductible. After your pet receives treatment from a licensed veterinarian, you’ll need to pay your vet and get a copy of the bill. You can then make a claim by:

  • Using the TrustedPals online “Pawtal”

  • Phoning TrustedPals

You’ll need to answer a few questions and upload a copy of the bill. According to its website, TrustedPals aims to process claims within 10 business days.

What does TrustedPals Pet Insurance cover?

TrustedPals Pet Insurance covers a range of expenses related to your dog’s illness or injury, including:

  • Physical examinations

  • Surgeries and hospitalizations

  • Laboratory pet services

  • Prescription medicines

  • Hereditary conditions

  • Chronic conditions

  • Alternative and holistic treatments

  • Prescribed behavioral training, therapy or treatment

  • Prescribed drugs

  • Fees or other expenses related to covered veterinary expenses

  • Euthanasia

  • Cremation and burial expenses 

If you add an optional Wellness Plan to your policy, you’ll receive cover up to a $750 reimbursement limit for routine and preventative care. Covered expenses include:

  • Physical examinations

  • Prescribed behavioral training, therapy or treatment

  • Heartworm testing and prevention

  • Prescribed nutritional supplements

  • Dental trauma and prevention

  • Spaying and neutering

  • Vaccinations

However, just like any other policy, there are some expenses TrustedPals Pet Insurance won’t cover. The following conditions and expenses are not covered:

  • Pre-existing conditions

  • Any behavioral training, therapy, or treatment that is not prescribed by a veterinarian

  • Boarding and transportation

  • Experimental or investigational diagnosis or treatment

Check with the insurer for a full list of policy exclusions.

How to apply for TrustedPals Pet Insurance

Your dog will need to be at least 8 weeks of age to be eligible for cover. No upper age limit applies. Pets owned for commercial reasons, such as breeding or guarding, aren’t covered by the policy.

To apply for cover, head to the TrustedPals website and get a quote by clicking the “Get covered” link. You’ll need to provide:

  • Your dog’s name, breed, age, and gender

  • Your email address

  • Your ZIP code

You’ll then be able to review monthly and annual premiums and customize your policy by adjusting the:

  • Annual limit

  • Annual deductible

  • Reimbursement rate

After deciding whether you want a Wellness Plan or not, you can decide on the right policy details for your needs. You’ll need to provide your name, address, contact details, and payment information to complete the application process.

Waiting period

A 14-day waiting period applies to TrustedPals Pet Insurance. Veterinary expenses incurred during this period are not covered by your policy.

Special waiting periods also apply to hip dysplasia and cruciate ligament problems. If your dog shows signs of either of these conditions within the first 12 months of cover, the cost of treating them will not be covered.

TrustedPals Pet Insurance reviews

TrustedPals was founded in 2019, so there were limited customer reviews around at the time of writing. 

TrustedPals is a trademark of Marsh USA, Inc, which acts as the agent of Zurich American Insurance Company, American Zurich Insurance Company, and Zurich American Insurance Company of Illinois. 

Is TrustedPals Pet Insurance right for your dog?

TrustedPals Pet Insurance is worth a look if you’re searching for accident and illness coverage with the option to include cover for preventative care costs. It’s also worth mentioning that TrustedPals pledges 1% of profits to help pets without a home after a natural disaster, and provides a free “pet finder” tag as part of the TrustedSpotter program.

However, it’s not suitable if you’re looking for accident-only coverage, while the fact that it’s a relatively new arrival on the pet insurance scene means there are limited customer reviews to go on.

Ultimately, the most important thing to do is read the fine print closely to find out what is and isn’t covered. You can then compare a TrustedPals Pet Insurance quote with quotes from other insurers to find out if it’s the right policy for you.

If you want to find out more about pet insurance, live chat with a vet now for fast answers to all your questions.


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