Updated: 6/11/2021
TrustedPals Pet Insurance provides pet health and wellness coverage for eligible vet expenses when your pet suffers an illness or injury. The insurance is provided by Marsh USA Inc., which acts as the agent of Zurich Insurance Companies, and also allows you to add an optional Wellness Plan to cover routine and preventative care costs.
Is TrustedPals Pet Insurance the best pet insurance for your dog? Keep reading for a detailed review of the pricing, claims process, coverage features, and exclusions of TrustedPals Pet Insurance.
Several factors determine how much your policy will cost, including your dog’s age, breed, gender, and where you live. The cost of cover is also influenced by the level of cover you choose. You’ll need to select:
Your reimbursement rate. TrustedPals can cover 70%, 80%, 90%, or 100% of eligible veterinary bills.
Your annual deductible. You can choose $0, $100, $250, $500, or $750.
Your annual limit. This is the maximum amount TrustedPals will pay out each policy period. The options are $4,000, $8,000, $15,000, and unlimited.
You also have the option of adding a Wellness Plan, which covers preventative care, to your policy for an additional cost. There’s no fee for paying your premium annually, but a $1 transaction fee applies if you pay your pet insurance costs in monthly installments.
Finally, you can take advantage of a 5% discount if you cover more than one pet with TrustedPals Pet Insurance. An extra 5% discount is also available if you:
are a veteran or active in the military
work in a veterinary clinic or are a veterinary student
are a first responder
are insuring a service animal
TrustedPals Pet Insurance reimburses eligible vet expenses once you’ve reached your annual deductible. After your pet receives treatment from a licensed veterinarian, you’ll need to pay your vet and get a copy of the bill. You can then make a claim by:
Using the TrustedPals online “Pawtal”
Phoning TrustedPals
You’ll need to answer a few questions and upload a copy of the bill. According to its website, TrustedPals aims to process claims within 10 business days.
TrustedPals Pet Insurance covers a range of pet health costs related to your dog’s illness or injury, including:
Physical examinations
Surgeries and hospitalizations
Laboratory pet services
Prescription medicines
Hereditary conditions
Chronic conditions
Alternative and holistic treatments
Prescribed behavioral training, therapy or treatment
Prescribed drugs
Fees or other expenses related to covered veterinary expenses
Euthanasia
Cremation and burial expenses
If you add an optional Wellness Plan to your policy, you’ll receive cover up to a $750 reimbursement limit for routine and preventative care. Covered expenses include:
Physical examinations
Prescribed behavioral training, therapy, or treatment
Heartworm testing and prevention
Prescribed nutritional supplements
Dental trauma and prevention
Spaying and neutering
However, just like any other policy, there are some expenses TrustedPals Pet Insurance won’t cover. The following conditions and expenses are not covered:
Pre-existing conditions
Any behavioral training, therapy, or treatment that is not prescribed by a veterinarian
Boarding and transportation
Experimental or investigational diagnosis or treatment
Check with the insurer for a full list of policy exclusions.
Your dog will need to be at least 8 weeks of age to be eligible for cover. No upper age limit applies. Pets used for commercial reasons, such as breeding or guarding, aren’t covered by the policy.
To apply for cover, head to the TrustedPals website and get a quote by clicking the “Get covered” link. You’ll need to provide:
Your dog’s name, breed, age, and gender
Your email address
Your ZIP code
You’ll then be able to review monthly and annual premiums and customize your policy by adjusting the:
Annual limit
Annual deductible
Reimbursement rate
After deciding whether you want a Wellness Plan or not, you can decide on the right policy details for your needs. You’ll need to provide your name, address, contact details, and payment information to complete the application process.
A 14-day waiting period applies to TrustedPals Pet Insurance. Veterinary expenses incurred during this period are not covered by your policy.
Special waiting periods also apply to hip dysplasia and cruciate ligament problems. If your dog shows signs of either of these conditions within the first 12 months of cover, the cost of treating them will not be covered.
TrustedPals was founded in 2019, so there were limited customer reviews around at the time of writing.
TrustedPals
is a trademark of Marsh USA, Inc, which acts as the agent of Zurich
American Insurance Company, American Zurich Insurance Company, and
Zurich American Insurance Company of Illinois.
TrustedPals Pet Insurance is worth a look if you’re searching for accident and illness coverage with the option to include cover for preventative pet care costs. It’s also worth mentioning that TrustedPals pledges 1% of profits to help pets without a home after a natural disaster, and provides a free “pet finder” tag as part of the TrustedSpotter program.
However, it’s not suitable if you’re looking for accident-only coverage, while the fact that it’s a relatively new arrival on the pet insurance scene means there are limited customer reviews to go on.
Ultimately, the most important thing to do is read the fine print closely to find out what is and isn’t covered. You can then compare a TrustedPals Pet Insurance quote with quotes from other insurers to find out if it’s the right policy for you.
Start comparing pet insurance plans to discover affordable pet insurance that meets your pets' needs.
