Toto Pet Health Insurance Pricing, Coverage, & More

Published: 9/10/2021

Promising vet care coverage starting as low as $1 per day, Toto Pet Insurance offers 3 pet insurance plans and 2 wellness add-ons. Each plan covers the same accidents, illnesses, and treatments, but offer different coverage limits:

• $2,500 per year
• $7,500 per year
• $15,000 per year

Underwritten by Independence American Insurance Company, Toto is a relatively new pet insurer, founded in 2018. How much does Toto Pet Insurance cost? What's the waiting period? We'll answer these questions, plus a few more in our review.

Monthly premiums will vary depending on your pet's age, breed, and health history, as well as vet care costs in your area and the deductibles, coverage limits, and reimbursement rates you choose. A $3 monthly policy service fee also applies.

To give you a better idea of how much Toto's monthly premiums cost, we applied for a mock quote for a 2-year-old mixed breed female dog living in San Francisco. Here's what Toto quoted us for the $7,500/year plan:

• $29.55/month: $500 deductible and 70% reimbursement rate

• $42.60/month: $250 deductible and 80% reimbursement rate

• $57.30/month: $100 deductible and 90% reimbursement rate

Quotes for a French Bulldog of the same age and on the same plan ranged from $48 to $95/month. Quotes for a mixed-breed cat ranged from $20 to $38/month.

If you're insuring 2 or more pets, each pet gets a 5% discount.

Before you apply for a policy, you can use Toto's Breed Cost Calculator to estimate the total cost of vet care throughout your pet's life.

Wellness add-ons

Toto's wellness add-ons are available in 2 tiers:

• Basic: $14/month — covers up to $305 per year for eligible procedures
• Prime: $25/month — covers up to $535 per year for eligible procedures

In addition to accidents and emergencies, Toto covers the following illnesses and treatments:

• Chronic diseases
• Anterior cruciate ligament injury
• Hospitalization
• Surgery
• Cancer
• Poisoning
• Hip dysplasia
• Alternative therapy like acupuncture and chiropractic care

Unlike some pet insurance providers, Toto also covers:

• Diagnostic tests
• Prescription medications
• Up to $300 in end-of-life costs (burial/cremation, autopsy, and urn)
• Exam fees associated with accidents and injuries (excludes wellness treatments)

Hereditary conditions are covered for pets who are less than 9 years old on the enrollment date. The end-of-life coverage applies to pets who are less than 5 years old on the enrollment date.

Toto's wellness add-ons cover preventative care, including:

• Microchipping
• Vaccinations
• Flea/tick prevention
• Heartworm treatment and prevention
• Dental cleaning (Prime plan only)
• Spay/neuter (Prime plan only)

Annual limits apply per procedure. The limits vary depending on whether you choose the Basic or Prime add-on.

Toto doesn't cover:

• Grooming (including nail trimming)
• Anal gland expression
• Costs associated with breeding
• Elective or cosmetic procedures
• Experimental treatment
• Parasite treatments
• Pre-existing conditions

Pets under the age of 9 on the date of enrollment are eligible only for accident coverage.

Toto lets you file your claim online within 180 days of treatment. According to Toto's website, most claims are processed within 4 business days.

Toto Pet Insurance Customer Portal

Once you've purchased a policy, you can sign up for an account on the Toto website. From your Customer Portal, you can upload a photo of your invoice and submit your claim. You can also update your information and payment details.

Submitting your claim form

If you're not using the Toto Pet Insurance Customer Portal, you can download and print the claim form to send along with your itemized invoice via email, snail mail, phone, or fax.

The claim form is just a page long and asks for basic information, including:

• your policy number

• your pet's name

• whether your pet is insured with another company

• the reason for the vet visit

• the date of the vet visit

• details about the injury or illness

• your name, address, email, and phone number

If your claim is denied, you have 60 days to appeal the decision. To appeal, you'll need to submit a Claims Redetermination Request Form. Toto's sample policy stipulates that your pet may be examined by a veterinarian of Toto's choosing and at Toto's expense while a claim is pending.

Email

myclaims@totopetinsurance.com

Mail

Toto Pet Insurance
PO Box 37489
Raleigh, NC, 27627

Phone

1-888-TOTOPET (1-888-868-6738)

Fax

1-919-741-6363

Puppies older than 8 weeks and kittens older than 10 weeks are eligible for coverage. Dogs and cats over the age of 9 are eligible only for accident coverage. No breed restrictions apply.

To apply for Toto Pet Insurance, you'll first need to get a quote. First, you'll enter:

• your pet's name, species, age, sex, and breed
• your zip code and email address

You'll need to let Toto know if your pet has ever been diagnosed with diabetes, Cushing's disease, feline leukemia, or feline immunodeficiency virus. You can also choose to opt in to Toto's email list.

Once that's done, you can choose your:

• annual coverage limit: $2,500, $7,500, or $15,000
• annual deductible: $100, $250, or $500
• reimbursement rate: 70%, 80%, or 90%

You'll receive a quote for each option you choose. Keep in mind that a $3 monthly service fee also applies.

If you're not satisfied with your policy, you can apply for a refund within 30 days of the policy start date as long as you haven't submitted any claims. The money-back guarantee doesn't apply in all states.

Depending on where you live, the terms and conditions of your policy may vary from the information you see in the sample policies available on Toto's website.

Toto policies go into effect the day after purchase. Say, for example, you purchase your policy on January 1. The policy goes into effect on January 2. The following waiting periods then apply:

• 2 days: accidents
• 14 days: illnesses
• 30 days: inherited illnesses, congenital conditions, alternative therapies, and behavioral problems
• 180 days: cruciate ligament injuries to the knees and intervertebral disc disease

Waiting periods apply during the first year of your policy. If you increase your coverage limit, you'll be subject to the same waiting periods again under your new policy.

Because Toto Pet Insurance was founded in 2018, few consumer reviews are available online. Toto Pet Insurance is accredited with the Better Business Bureau (BBB), where the company has earned an A+ rating. Toto doesn't currently have any reviews or complaints with the BBB or Consumer Affairs.

Forbes Advisor gave Toto 3 out of 5 stars. Among the pros listed in Forbes' pet insurance review is the 2-day waiting period for accidents, exam fee coverage, and the availability of wellness add-ons. Cons of Toto include the 6-month waiting period for cruciate ligament injuries, lack of coverage for dental illnesses, and not having a 24/7 telehealth phone line.

Toto might be a "grrreat" fit for pet parents looking for a plan with short waiting periods and customizable deductibles and reimbursement rates. This pet insurance company covers some procedures that others don't, like exam fees and end-of-life costs. Pet parents with older pets who need accident and illness coverage might want to consider another insurer since Toto doesn't offer illness coverage for pets older than 9.

Insuring your puppy as soon as “pawssible” is essential for preventing high vet care costs. Start comparing insurance plans from leading insurers like Toto and save over $270 per year.